Shipping
Your order will be couriered from our UK warehouse directly to you. You will be sent confirmation of shipping + be able to track your delivery. Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect. Don't worry if smaller items on your order arrive separately, the rest of you order is on its way.
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Delivery Times
We know you're excited to get your hands on your Den! Please allow 1-3 working days for your order to be dispatched from our warehouse. Delivery times will vary depending on where you're based, but generally, this is between 2-4 working days from the date of dispatch. During busy periods and sale times please allow additional time for dispatch and delivery.
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Returns
We are sure you will love the Tame products you’ve brought into your life, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of physically receiving your item.
Conditions of Return:
All products must be unused, unassembled and in the original packaging to be eligible for return or exchange. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your Dog Den.
Smaller items, such as wire crates, beds or any extras, can be returned or exchanged within 30 days of physically receiving your item so long as they are unused and in the original packaging.
You will be responsible for return postage costs or exchange postage costs. We will arrange the collection and shipping for you and once your return is received and inspected, your refund (less any shipping costs) will be automatically applied to your original method of payment, within 3 working days.
For any questions or to request a return, please email woof@teamhq.com and one of our team members will guide you through the process.
Our returns policy is applicable to products purchased from www.tameuk.com only.
If you purchased from a stockist, please contact them directly.
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Damage or Defects
Each part of your Dog Den crate is carefully created by machining and hand finishing. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at woof@tamehq.com and we will do our best to fix it.
Our aim will be to replace the prt (rather than the whole product) where possible, to limit waste and to make you happy!
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Feedback
We are always happy to hear from you! Feel free to get in touch at woof@tamehq.com